Terms & Conditions of Use

Last updated: 1st January 2026
Welcome to the Bhava Cha website (“Website”). By accessing or using this Website, including registering as a member or purchasing products, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website.

1. Use of the Website

1.1 Lawful Use

You agree to use this Website for lawful purposes only and not to engage in any activity that may damage, disrupt, or interfere with the Website or other users.

1.2 Suspension & Termination

We reserve the right to suspend or terminate access to the Website at our discretion.

1.3 Electronic Communications

By using this Website or contacting us electronically, you consent to receive communications from us by email or through notices on the Website. These communications may include order confirmations, account notices, and important service information. Electronic communications satisfy any legal requirement that such communications be in writing.

2. Accounts & Membership

2.1 Account Responsibilities

When registering an account, you agree to:
  • Provide accurate and current information
  • Keep your login details secure
  • Accept responsibility for all activity under your account

2.2 Account Suspension or Termination

We may suspend or terminate accounts that contain false information or are used in breach of these Terms.

2.3 Membership

  • Membership is free. Only one membership may be held per person.
  • You can join by registering online through our Website or in-store where available.
  • Membership benefits, offers, and perks may vary and may differ depending on how or where you join.
  • We reserve the right to accept, refuse, suspend, or cancel a membership at our discretion, including where a member breaches these Terms or misuses membership benefits.
  • By signing up for membership, you consent to receive marketing communications, including updates, offers, and newsletters.

3. Products & Orders

3.1 Product Descriptions

Bhava Cha attempts to provide accurate product descriptions. However, information is for general purposes and may change without notice. We do not warrant that descriptions are accurate, complete, reliable, current, or error-free. To the extent permitted by law, we are not liable for any loss arising from reliance on Website information. Nothing in these Terms limits your rights under Australian Consumer Law.

3.2 Pricing

  • Prices are in Australian dollars unless stated otherwise.

3.3 Orders & Availability

  • We aim for accurate product descriptions, pricing, and availability, but errors may occur.
  • We reserve the right to correct errors, cancel orders affected by pricing or stock inaccuracies, or limit quantities purchased.
  • All purchases are subject to availability and confirmation.

4. Delivery & Risk

4.1 Delivery Estimates

Delivery times are estimates only. Once your order is dispatched, we will provide tracking details where available.

4.2 Risk of Loss

Risk in the goods passes to you upon delivery to your nominated address. Nothing in these Terms limits or excludes your rights under Australian Consumer Law.

4.3 Lost or Damaged Orders

If your order is lost or damaged in transit, please contact us and we will work with you to resolve the issue.

5. Returns, Refunds & Faulty Goods

5.1 Returns & Refunds

We accept returns and refunds in accordance with Australian Consumer Law. If an item is faulty, damaged, or not as described, please contact us promptly for a replacement or refund.

5.2 Faulty Goods & Consumer Guarantees

If you believe a product you purchased is faulty, damaged, or not as described, we will assess the issue and provide a remedy in accordance with Australian Consumer Law, including repair, replacement, or refund depending on the nature of the issue. Nothing in these Terms limits your rights under Australian Consumer Law.

6. Intellectual Property

6.1 Ownership

All content on this Website, including text, images, logos, videos, and designs, is owned by Bhava Cha and protected by copyright and trademark laws.

6.2 Restrictions

You may not reproduce or distribute any content without written permission.

7. User Content

7.1 Licence

If you submit content to the Website (such as product reviews or comments), you grant Bhava Cha a non-exclusive, royalty-free licence to use, display, reproduce, and moderate that content for the purpose of operating and promoting the Website.

7.2 Content Representations

You confirm that:
  • You own or have the right to submit the content
  • The content does not infringe third-party rights

7.3 Content Guidelines

If user-generated content is allowed, you agree not to post content that is unlawful, abusive, misleading, or infringes others’ rights. We reserve the right to remove user content at our discretion.

8. Third-Party Links

Our Website may contain links to third-party websites or services. These links are provided for convenience only. We do not control, endorse, or take responsibility for the content, privacy practices, or availability of any third-party websites. Any dealings you have with third parties are solely between you and the relevant third party.

9. Limitation of Liability

To the maximum extent permitted by law:
  • The Website and content are provided “as is”
  • We do not guarantee uninterrupted or error-free access
  • We are not liable for indirect or consequential loss arising from use of the Website
Nothing in these Terms limits your rights under Australian Consumer Law.

10. Promotions

  • Free domestic standard shipping for orders $80 and above for registered members.
  • Free shipping is based on the final sub-total value; it does not discount shipping or tax.
  • Excludes international and express shipping.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of NSW, Australia. You submit to the jurisdiction of NSW courts.