Privacy Policy

Last updated: 1st January 2026
Bhava Cha (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and store personal information when you visit our website, make a purchase, register as a member, or otherwise interact with us. By using our website or services, you consent to the handling of your personal information in accordance with this Privacy Policy.

1. Consent & Opt-In

By using our website, registering as a member, subscribing to our mailing list, or making a purchase, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

1.1 Marketing Communications

You will only receive promotional emails, newsletters, or other marketing materials if you have opted in or provided consent. You may withdraw your consent at any time by unsubscribing using the links in our emails or by contacting us.

1.2 Membership Programs

By registering for a Bhavacha membership, you agree that we may collect and use your personal information to manage your account, track loyalty points, and provide membership benefits, sending promotional materials. You may cancel your membership at any time by contacting us.

1.3 Transactional Communications

Some communications, such as order confirmations, delivery updates, and customer support responses, are necessary to provide our services and do not require opt-in consent.

2. Collection of Personal Information

We may collect the following personal information:

2.1 Contact Information

  • Name, email address, phone number, shipping and billing address

2.2 Account & Membership Information

  • Account login details, membership preferences, loyalty points

2.3 Order & Payment Information

  • Purchased products, payment details, delivery information

2.4 Customer Communications

  • Messages, feedback, and support inquiries

2.5 Usage Information

  • IP address, browser type, device type, pages visited, clicks, time spent

2.6 Cookies and Tracking Technologies

  • Small files stored on your device to improve website functionality, remember preferences, and analyse usage patterns
We only collect personal information by lawful and fair means, and only when it is necessary for our services.

3. Use of Personal Information

We use your personal information for the following purposes:
  • To process orders, payments, and delivery of products
  • To manage accounts and membership programs
  • To respond to inquiries and provide customer support
  • To send newsletters, updates, or promotional offers (only if you consent)
  • To improve our website, services, and marketing strategies
  • To comply with legal obligations and prevent fraud

4. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary, including:
  • Ecommerce and website platforms
  • Payment processors
  • Delivery and fulfillment providers
  • Email and marketing service providers
  • IT and analytics providers
These third parties are only permitted to use your information to provide services to us.
We may also disclose personal information where required or authorised by law.

5. Cookies

We use cookies and similar technologies to operate our website, analyse usage, and improve functionality. You can adjust your browser settings to refuse cookies, but this may affect how the website functions.

6. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no system is completely secure.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

You have rights under Australian Privacy Law to exercise these rights, please contact us using the contact details at the bottom of the page.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Bhavacha
Email: info@bhavacha.com